Returns Policy

If you are not completely satisfied with your purchase you can return the garment to us in their original state. Please ship it to our address under the contact us page.
Once received, we will exchange it for you. We regret that sale items cannot be returned.

A garment can be returned and exchanged only if:
The garment is in its original condition, unworn and without any form of marks;  

WRONG ORDER OR SIZE RECEIVED

We sincerely apologize if that happens! Send us an email on admin@xocollection.co.za and we will rectify the mistake accordingly at no charge to you. 

DAMAGED/DEFECTIVE GARMENT

We do our best to ensure that the garments we deliver to you are of a high quality and without defects. However, defects can occur and the garment may have slipped past our quality checks. If your garment is damaged on delivery please notify us and we will arrange to have the garment/s collected at no charge and replaced with a correct garment provided that it is still available or arrange a store credit if no longer available. A defect can be an imperfection on the fabric or a flaw in the construction of
the garment.

The following are NOT regarded as defects:

Normal wear and tear;
Negligence;
Incorrect care/washing of garments;
Alterations once garment has been bought